Deepak UX Designer

ReimBurst

ReimBurst App

Fast & Easy Reimbursements

Overview

An easy-to-use app for submitting expenses, uploading receipts, and tracking reimbursements, while helping finance teams review and approve claims quickly and accurately.

Problem Statement

Employees always struggle with the complex process of submitting expenses, keeping track of receipts, and ensuring timely reimbursements.

while finance teams facing difficulty in managing a large volume of expense submissions, verifying accuracy, and ensuring compliance with company policies.

Project Goal

To build an easy-to-use system that helps employees submit expenses and track reimbursements, while helping finance teams quickly check, approve, and manage expenses accurately.

Design Process

I followed an interactive user-centered design approach in which we have to focus

on the users and their needs in every step.

Discover

Define

Ideate

Design

Target Audience

Employees

People who spend money for work and need to get it reimbursed.

Manager

Managers who check and approve or reject expense reports.

Finance Team

People who check, approve, and handle reimbursements.

User Research Objective

User Interview

We conducted interviews with employees, finance managers, and HR personnel to understand their needs and pain points:

To find pain points in expense submission and processing to design a simpler, faster solution.

Employees had too much paperwork and often misplaced receipts.

Finance teams reported manual verification errors and delays in processing.

Managers struggled to approve expenses without clarity on budgets and policies.

User Survey

Surveys were distributed to gather quantitative data on the current challenges faced during expense submissions and reimbursement:

78% of respondents struggled with organizing receipts.

65% of employees didn’t know the status of their reimbursement until it was paid out.

Managers struggled to approve expenses without clarity on budgets and policies.

Empathy Map

Thinks

There should be an easier way to submit expenses.

Will my claim be approved on time?

I hope I filled everything correctly.

The finance team must be overwhelmed.

Feels

Frustrated with complex processes.

Anxious about reimbursement delays.

Confused by unclear guidelines.

Relieved when claims are approved.

Does

Collects and stores paper receipts.

Manually fill expense forms.

Follows up on claim status with finance team.

Double-checks amounts and dates.

Says

Submitting expenses takes too much time.

I often lose my receipts

I don’t know when I’ll get reimbursed.

It’s hard to track all claims.

User Personas

About

Amit travels frequently for client meetings and often incurs expenses for travel, accommodation, and meals. He needs to submit these expenses for reimbursement each month.

Playing Golf

Cooking on weekends

financial News

Positive mindset

Amit Gupta, 35

Employee

MARITAL STATUS

EDUCATION

LOCATION

Married

MBA

Noida